AnsweredAssumed Answered

Survey123 App Logging User Out

Question asked by JHabel09 on Jun 22, 2018
Latest reply on Jun 22, 2018 by ichivite-esristaff

Hello,

 

My field crews are having issues with the app logging them out and I am wondering if this is a known bug or if there is something else going on with the software or hardware we are using.  So far the issue seems to happen under the following circumstances.

1.   If the device looses cellular signal

2.   If the the crew member receives and answers a call or text

 

We are using a combination of the latest Ipads and Samsung Galaxy 7&8  phones.  The carrier is Verizon.  So far the only thing we can do is log back on which usually requires driving to a location that has a good signal.  This is very annoying for them and wastes time so i really hope there is a solution in the works.  Off line use is critical in our area where cell signal is spotty at best.

 

Thanks,

 

Josh

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