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'File' menu freezing up or slowing down ArcMap

Question asked by nick_losrc on Jun 19, 2018
Latest reply on Jun 20, 2018 by Dan_Patterson

I've had an issue accessing the File menu for some time. It won't quickly respond and open like the other menu bars up top. It will sometimes allow me to select drop-down options and other times will cause ArcMap to freeze up then return to the map. I've repaired ArcMap, done a complete reinstall, and the problem persists. Both IT support and ESRI support haven't found solutions. Any thoughts/ideas? Thanks!