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Feature is outside your work area error

Question asked by mgrietageodata-com-ph-esridist Employee on Jun 6, 2018

We are currently using ArcGIS Collector and Survey123 and encountered this address error. We have an existing point and we need to input a particular data in it. To do so, we have to tap or click the points to proceed in survey form. However, this "Feature is outside your work area" error popped out.

We made sure that the persons assigned within that segment is located in front of the building. What could be the possible reason why this error continuously pops up, as we click the point?

 

*Note: During the field work, our device had no internet connection.

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