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Issues with Survey123 on Win 10 and Andriod

Question asked by ajh22 on May 27, 2018
Latest reply on Jun 6, 2018 by ajh22

Hi All,

 

one of users is trying to use Survey123 on a Surface Pro (Windows 10) and Samsung Note 8 (Andriod). When attempting to open an existing Form (downloaded) the app stops responding and the only way forward is to crash out of the app.

 

The user let it sit for about 15mins and it eventually opened but was significantly slow when using the device.

 

We have installed the Application on Windows 10 locally (before the forms would save in a roaming profile) both App and forms and we still get the same result.

 

When testing Survey123 Connect for ArcGIS on a Windows 10 Desktop/Laptop it failed to load the form.

 

We have tested on iOS (iPad Pro 9.5inch) and it worked straight away with no issues in loading and using the form.

 

I have attached the form for anyone to test.

 

Thanks

 

Andrew

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