AnsweredAssumed Answered

arcgis pro vanishes after portal login - arcgis portal - azure

Question asked by toneJoseph on May 21, 2018
Latest reply on Jun 11, 2018 by CohoGIS

Hi, I just upgraded ArcGIS Enterprise (in Azure cloud server) from 10.5 to 10.5.1 ... ArcGIS Pro was working fine before connecting to same ArcGIS Portal for license. After this upgrade ... ArcGIS Pro vanishes / crashes after launching ArcGIS Pro and Sign-In to Portal. 


The Named User license and counts are OK ...  the License Manager is located on another Azure cloud server. Its the same portal configuration file used to link ArcGIS Portal with the License Manager before. Telnet between both servers on port 27002 working fine. Assigning licenses in My Organization > Manage License > Users all look correct. 


I heard ArcGIS Pro vanishing is if ArcGIS Portal cannot communicate with License Manager. Is there any log ... can't catch error messages ... it just vanishes.


Please help.