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Workforce GPS Location on Wifi

Question asked by BGrod on May 16, 2018
Latest reply on Jan 2, 2019 by rbagby_gema

Has anyone experienced the GPS location of mobile workers being represented as the IP address of the VPN server when a mobile workers is connected to Wifi? We are seeing field worker locations jump between remote field areas then into major cities (miles away). We are just starting to investigate it but my hunch is it is related to the Wifi they pick up at field sites. Anyone come across this and identified a solution, perhaps a setting in Workforce or on the mobile device needs to be changed?