AnsweredAssumed Answered

Arcgis Pro 2.1.2 crashes on adding map

Question asked by grant.rawson_UMiami on May 12, 2018
Latest reply on May 17, 2019 by v5romero

Using 2.0 works fine but upgraded to 2.1.2 and every time I try to add a map it crashes the program.  I can start a new project just fine but if I add a map to the project it crashes.  Trying to open an existing project works until it tries to load the map and it crashes.  Anyone else have this problem, any ideas how to fix it?  Thanks!

Update with crash info:

Problem signature:
Problem Event Name: APPCRASH
Application Name: ArcGISPro.exe
Application Version:
Application Timestamp: 5a84cc5d
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.24094
Fault Module Timestamp: 5abee643
Exception Code: c0000005
Exception Offset: 00000000000477df
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: ea45
Additional Information 2: ea454aa00619beedeb934c2d8eee85f1
Additional Information 3: 5042
Additional Information 4: 50424bf581dfe7ba602b81c57dd334dd