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Portal can't find uses Email Address and Full Name from AD

Question asked by dpowers95 on May 11, 2018
Latest reply on May 15, 2018 by dpowers95

We set Portal for ArcGIS to use Integrated Windows Authentication but we can not add users because the Identity Store does not find the users Email Address and Full Name, which is included in the AD record.  When I query information on a user  it just shows the User ID and what is typed in the description field but the Email and Full Name information is blank.