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Zoom Scale for Custom Locator Service on ArcGIS Server and Web maps

Question asked by jhead@lakeworth on May 10, 2018

I have a Address Locator Service running on Server 10.5.1

Its being consumed in Arc GIS Online Web Map.

When I try to adjust the zoom scale in web app building no matter what values I enter the zoom scale does not alter when selecting an address. The results are saved in the options dialog box but the extent does not alter no matter how significant the change.