AnsweredAssumed Answered

ArcGIS collector not showing location

Question asked by SELC_User on May 8, 2018
Latest reply on Feb 27, 2019 by kulasdn



I currently use collector daily for my job as a biologist. I use collector on my iPhone (iOS) and have a new Galaxy tablet I use as well. I have been having issues seeing my location on the tablet I use, for multiple maps for different projects. I can't seem to figure out why. If I open the map, it shows the base map, I'm able to add field attributes, and all that. But, as of last month, it isn't showing my location--if I click on the location red box in the lower left hand corner, it shows a grey dot and has in the top box "Fix Time: never updated. Any reason why this is? Does it have something to do with my settings? I've tried a few different things, and would like some feed back on why this is occurring and what settings I need to have to work online-and offline for remote and local field work.


As I stated before, I use collector on my iPhone with no troubles at all. Location services work for every other program (maps, waze, ect). If you can help me, I would greatly appreciate it!!



- Jake Hargis, San Diego