I made a story map and when I shared it publicly the map got "deleted" and the status says "could not retrieve map". I tried calling customer service but it only works for authorized callers with subscriptions, I switched my account from a trial to an online one, could that be the cause of the problem? And how can I get my map back?
This is a final project for a Graduate Course and I'm running out of time, if anyone knows anything please help!
Thanks a lot,