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Unable to install Collector for ArcGIS

Question asked by dnpeterson_ on May 1, 2018
Latest reply on May 4, 2018 by JEscobar-esristaff

I am unable to load Collector onto a new Windows 10 laptop.  I have to use my admin credentials to install, and my admin does not allow me access to the internet so I downloaded Collector_for_ArcGIS_Windows_1801.exe from ESRI.  I copied it to the desktop of the laptop and double clicked to install.  It extracted the package fine, but when I click on the APPXBUNDLE file to install I get the error:

Ask the developer for a new app package.  This package may conflict with a package already installed, or it depends on things not installed here, or is made for a different architecture (0x80073CF3) 

 

I have no ideas on what to try to install it now.

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