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Survey123 survey submittal issues with iPads and AGOL Account

Question asked by sean.lavallee on Apr 30, 2018
Latest reply on Oct 23, 2018 by Fando_Guest001

I created a Survey123 to help report issues my staff has been finding in the field. The survey and application was working great initially. Then, my staff are unable to submit issue surveys they encounter in the field through their iPads. They can submit surveys through their iPhones AND I can log in to my AGOL account and submit surveys on their iPads. So its not the iPads, it is their accounts associated with the iPad. Any suggestions as to how to resolve the issue?