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Sporadic Drawing of Imagery

Question asked by mbly29 on Apr 19, 2018
Latest reply on Apr 19, 2018 by Dan_Patterson

Hi All,


Experiencing a recurring sporadic issue with some of our users.


Currently users view imagery simply-through a mosaic data set in an SDE environment. We are currently experiencing an issue where the imagery will not draw when zooming in and then when returning to a larger extent the imagery fails to draw. The only way to get the imagery to draw again is to restart the mxd. Sometimes when the user zooms in and out it will return.


So sporadic and inconsistent when it decides to display the imagery which is proving difficult to find the issue and a fix.. The only commonality among users experiencing the issue is that these user are on Windows 10. Some of us are still on Windows 7 and have not experienced this issue.


Could this be a bug, compatibility issue between systems, etc? Not sure where to start with this one.


What do we use:


Windows 10 and 7

ArcGIS 10.5 Desktop

SQL Server 2016

SDE Database at 10.5


Any thoughts?