AnsweredAssumed Answered

Survey 123 crashes when launching camera, Windows 10

Question asked by ngrewe_limno on Apr 14, 2018
Latest reply on Apr 16, 2018 by BArmstrong-esristaff

Hello,

 

I am using a Mesa 2 tablet and a Survey 123 form created by a client. When I try to launch the camera within Survey 123, the app crashes. I've tried reinstalling the app, but the issue is still present. The Mesa 2 has Windows 10 (not the mobile version), is up to date on all Windows Updates, and is running Survey 123 v2.7.98. Camera privacy settings have also been set to allow all apps to access the device's camera. I installed the app on my iPhone 7 and was able to successfully launch the camera within the same Survey 123 form. Additionally, I am able to launch the camera within the same Survey 123 form on my HP laptop running Windows 10.

 

Any help you can provide is much appreciated. Thanks.

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