I just purchased a home license and they put 2 download links in my account. One is for "ArcGIS desktop" 10.6 and the other is for "ArcGIS FOR desktop" 10.4. Which one should I use? Certainly not both? Also, I already have "Pro" downloaded from a MOOC. Can I just get a license code to plug into that or do I have to download it again?
The "order fulfillment" email said, "For installation or download support, contact Esri Customer Service" - but the people at that email address said they couldn't help me with my download and install questions and and told me to, "Email: email@example.com".
When I tried that second email address, I got a reply that they failed to process my email because, "You are receiving this email because you contacted an email address that has been retired (firstname.lastname@example.org). "
Is there anybody, anywhere, who can help me? And, whichever version I am supposed to try, will it install cleanly over my expired 10.0? Or should I uninstall that first?