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German Characters not being kept when I load CSV File

Question asked by jmcc on Mar 22, 2018
Latest reply on Mar 23, 2018 by jmcc

I have German text that I am adding to my story map. The text is over one thousand characters long so if I add it through the template the text is truncated to one thousand characters and the end is then snipped off.

I have tried to get around this by adding the text from a csv that I am using now to create the story map. The problem I am now having is that the German characters are not being recognized and I get these question mark symbols like "?" where the German characters should be.

Anyone know how to get round my problems?