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Having issues with photo capture using ArcGIS Collector App

Question asked by JSessions_atg on Mar 17, 2018
Latest reply on Mar 29, 2018 by JSessions_atg

Having issues with photo capture using ArcGIS Collector App on Microsoft Surface 3 tablet.  When adding feature point and attempting to take a photo attachment, the inset photo capture window opens, but when taking a photo the app doesn't do anything.  We can keep pressing the photo capture button and hear the tablet taking a photo but the app never goes to the next "screen" where you can accept or retake the photo. We have two tablets and this has just now recently been a problem with one of them, they have both worked fine before this issue.  We have uninstalled and reinstalled the app and did not resolve.  The camera works fine on the tablet and we can take photos using that and attach the file within the collector app, but that is not efficient for data collection.  Attachments are enabled on the file, as they other tablet works fine.  Any suggestions to get the camera to work again?

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