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Crashing MXDs,  "ArcGIS online is not connected"

Question asked by sgalloway on Mar 14, 2018
Latest reply on Mar 15, 2018 by sgalloway

MXDs crash.  I am using ESRI Basemaps which take a long time to load.  After the basemap loads the other feature class layers sometimes do not display.  When I first open an MXD I get the notice "ArcGIS online is not connected" - is this the cause?

What is the cause of not being able to connect to ArcGIS Online?  Is it our IT security blocking it?  How do I determine if it is security?