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Workflows for linking other information systems to GIS

Question asked by brett.lessner_Nsight on Mar 9, 2018
Latest reply on Dec 19, 2018 by PHuls-esristaff

From a high level, what are possible workflows for linking a separate information system to our GIS?

Here's our situation:

We have an enterprise GIS for modeling our outside plant that allows us to simulate a signal through our network via a geometric network. We also have what I think of as a business information system (BIS) for managing things like billing, customer care, and operations. These two systems are running off of separate databases, but each has data that would enhance the other. 


*System - ArcGIS Enterprise 10.5.1 & SDE runs on SQL Server 2014*


I've seen some BIS software that integrates the GIS into its user interface, but I'm not sure what's running under the hood. 


So the question stands - what are some workflows to link the two systems?