AnsweredAssumed Answered

Photos don't upload from Ipad Minis

Question asked by crick70 on Mar 7, 2018
Latest reply on Mar 7, 2018 by Philip.Wilson-esristaff

I have a survey123 form, and for some reason on certain devices the captured images don't upload.


It works beautifully on:


Iphone6  iOS 10.3

Ipad2 iOS 9.3


However when using an iPad mini  iOS 11.2.6 the images don't upload but there is no error.


There are some posts around the web (and one on this site) about changing the image capture format on new devices from .heic back to .jpeg. However this option isn't available under the camera setting on the ipad mini devices.


Does anyone have any other suggestions?