AnsweredAssumed Answered

Print Plus Widget Issues

Question asked by gorozcos on Feb 28, 2018
Latest reply on Jul 3, 2018 by joyoung_kerrvilletx

Hi Larry,


I'm a GIS Developer and I really like your Print Plus widget, however we need to overcome some issues after we customized the widget to show just two scales 1:24,000 and 1:100,000:


1. When the frame is set to 1:24k and the user zooms in past the frame, it will return to view upon zooming out.  But, when the scale is set to 1:100k, the frame will not return to view.  The "Show Layout" toggle has no effect.  Only resetting the scale will restore the frame to view.

2. When the “Show Layout” toggle is off, setting the scale will return the frame to view, leaving the toggle unchanged.  When the frame returns it will no longer remain stationary when the user pans from inside the print frame but will move with the basemap as it would be expected to do when the user pans by clicking outside of the print frame.  Neither toggling the value of “Show Layout" nor setting the scale value will restore it to working order.  The app must be reloaded for the widget to return to normal.

3. Normally, if the user pans the print frame to the edge of the map view, it will return to center when the mouse button is released.   If the user pans the print frame out of view and returns it to view before releasing the mouse button, it can also cause the print frame to pan with the basemap.  This may be dependent on position, zoom level, or velocity.  I was able to replicate the issue but it did not happen every time.


Any ideas of how to solve these issues? It is hard to find some troubleshooting on google or any where else.


I will appreciate any help.


Thank you,