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Problem with Productivity Suite

Question asked by dh443.exeter on Feb 20, 2018
Latest reply on Feb 21, 2018 by xander_bakker


I'm an IT support staff member at a UK university which has a site license for ArcGIS. One of the students wants to use the Productivity Suite in ArcMap but gets the error in the attachment:  Object reference not set to an instance of an object.  It's ArcMap 10.5.1  with Productivity Suite 3.4.6 running on Windows 7.  Upgrading to version 3.5 really isn't feasible because the student is working in a computer lab and has to use whatever PCs are available  (not to mention lacking permissions to install software).  


This might be a separate question, but does ArcMap produce log files anywhere that would help me identify the source of the error?  If so, can the logs be made more verbose?


Thanks in advance