Is there a method by which I can deauthorize a computer I no longer have?

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02-15-2018 09:54 AM
JoelConti
New Contributor

Hello,

I recently replaced my home PC, but forgot to deauthorize ArcGIS Desktop before getting rid of the computer. Since I no longer have access to the computer, I obviously can't use the administration desktop software. Is there a way I can deauthorize that machine remotely online? Thanks for any help you can give.

-- Joel Conti

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1 Reply
AlanaBaker2
New Contributor

I'm not 100% sure if this option exists for home users, but you may be able to use Recover Lost Licenses on my.esri.com.

If not, you will need to contact Technical Support to get your license reset.