AnsweredAssumed Answered

Uninstalling Full Motion Video FMV hangs.

Question asked by rastrauch Champion on Feb 13, 2018
Latest reply on Feb 14, 2018 by MBarker-esristaff

I'm having issues with my machine (in particular arcpy in external IDE) which seems to have started with the latest ArcPro and WingPro updates.  I'm trying to uninstall all things Pro and Desktop 10.3.x, but my uninstall of the FMV from the Control Panel - Add/Remove programs seems to hang.

 

I tried this last night and after an hour I tried the cancel, and after an extended period of time, finally just kill the uninstall.

 

It there another way I can cleanly uninstall this product (i.e. deleted directories x and y.... registry edits, etc)?  This machine has had several issues in the past month, but rebuilding is not a real option at this time.

 

btw - I have already looked at the instructions https://community.esri.com/message/646023-re-full-motion-video-add-in-video-multiplexer-access?commentID=646023#comment-…     and the only things I have not tried is reinstally FMV before uninstalling.  I might kill the uninstall and give that a try next.

 

Thanks for any suggestions.

Outcomes