Accepted Solutions
Thanks Mark Barker and CBenkelman-esristaff .
So, I figured out what was the cause of all my issues with ArcGIS, my access to my license manager, the inability to uninstall FMV, all my GIS software freezing, etc. It seems that I needed to uninstall the Flexara (for the license manager Esri Support ) that was considered a "must have" patch last Fall. I'm still tryingt o find out if it is a must have still, or not (before I reinstall it).
We (tech support and I) had tried all kinds of things trying to figure out the issue. Besides uninstalling the two patched (x86 and x64), we also deleted the ARCGIS_.. files in the c:\ProgramData\FLEXnet folder...and rebooted. Although I think it was more the patch being the issue not the FLEXnet folder (hard to know for sure).
After that, I was able to reinstall the FMV (with setup.exe and "repair") and then go to my Control Panel->Add/Remove and uninstall FMV.
Bottom line, because of the Flexara patch, my access to the concurrent license manager got hosed, and that was blocking FMV from repair/install/uninstall. ...that is also why my Wing Pro was not able to "import arcpy"
just fyi, this patch might not affect everyone. This machine had several things going on and was progressively getting worse over the past few weeks. I do not know the complete timeline of things getting hosed, but in case this helps others same some pain... 
Hi Rebecca,
Did you uninstall the Full Motion Video Geoprocessing tools before uninstalling ArcMap? This would be a separate installation and listed as such in the programs and features or apps section of the control panel.
If the FMV geoprocessing tools were not uninstalled before uninstalling ArcMap then you will need to re-install ArcMap in order to do so. See section 3.5 of the following: Full Motion Video 1.3.2 User Manual.pdf - Box
If you have any trouble in doing this or the issue becomes more complex then feel free to submit a support case with us: https://support.esri.com/en/contact-tech-support
Thanks,
Mark
yes I had tried uninstalling it before messing with ArcGIS 10.3.x. that was what was hanging. I tried repairing ArcGIS and reinstalling FMV, but neither worked.
I've now trying uninstalling ArcGIS 10.3.1, named references to 10.3.1 in the AppData local and roaming, and the references to both the fmv and ArcGIS 10.3.1 in the "Program Files (x86)" folder. Of course, the uninstall really doesn't work now. So I am try to install both again and see if I can uninstall. This is what is showing in my add/delete right now
(and yes, ArcInfo Workstation still works on my win7 machines)
Since I'm not really using fmv (and only installed it to help another user get started), I really just need to remove it at this point.
So, looks like y best shot is trying to reinstall 10.3.1 again (clean), then install the FMV...then uninstalling FMV again. if that doesn't work, I will talk with tech support again as suggested. Just wanted to make sure I wasn't overlooking something. Thanks for the link to the doc too.
Thanks Mark Barker and CBenkelman-esristaff .
So, I figured out what was the cause of all my issues with ArcGIS, my access to my license manager, the inability to uninstall FMV, all my GIS software freezing, etc. It seems that I needed to uninstall the Flexara (for the license manager Esri Support ) that was considered a "must have" patch last Fall. I'm still tryingt o find out if it is a must have still, or not (before I reinstall it).
We (tech support and I) had tried all kinds of things trying to figure out the issue. Besides uninstalling the two patched (x86 and x64), we also deleted the ARCGIS_.. files in the c:\ProgramData\FLEXnet folder...and rebooted. Although I think it was more the patch being the issue not the FLEXnet folder (hard to know for sure).
After that, I was able to reinstall the FMV (with setup.exe and "repair") and then go to my Control Panel->Add/Remove and uninstall FMV.
Bottom line, because of the Flexara patch, my access to the concurrent license manager got hosed, and that was blocking FMV from repair/install/uninstall. ...that is also why my Wing Pro was not able to "import arcpy"
just fyi, this patch might not affect everyone. This machine had several things going on and was progressively getting worse over the past few weeks. I do not know the complete timeline of things getting hosed, but in case this helps others same some pain...
