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I am unable to download a basemap from a Portal account for Collector.

Question asked by dalrympleg on Feb 1, 2018
Latest reply on May 14, 2018 by dalrympleg

Collector is not allowing me to download a basemap and brings me to a screen that says " Secure Layer  This layer is protected: Unkown. https://tiledbasemaps.arcgis.com/arcgis/rest/services/World_Imagery/MapServer   '"  Then asks for Username and Password

 

 

see screen shot attached. 

 

Any suggestions? 

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