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PrintingTools GP Service missing tasks after upgrade to ArcGIS Server 10.6

Question asked by on Jan 26, 2018
Latest reply on Oct 11, 2018 by alexandra.washburn

I just upgraded from ArcGIS Server 10.2 to 10.6.  After the upgrade the default Utilities/PrintingTools GP Service does not have any tasks listed (see attached screen shot).  I believe this service should have a "Export Web Map Task" and a "Get Layout Templates Info Task."   Does anyone have any idea on what happened and/or how i can resolve this issue?  Thanks.