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After download on Windows Collector for ArcGIS, cannot see features.

Question asked by globalTB on Jan 17, 2018

After downloading the map on the Collector for ArcGIS app on Windows, the features do not display.  I have tested the same map in the Collector for ArcGIS on iOS and Android and they both display the features fine.  Is there something different on the Windows platform that is causing this problem?