I followed all directions to download and install ArcGIS 10.5.1. However, while working on data files (Global Terrorism Database) on ArcMap 10.5.1 by downloading data from ArcGIS Online, the program is not working properly. Two major problems I find. First, Queries do not work as per the commands. Second, it takes ireasonably longer time, and no result comes up. Is there any specific way to resolve this issue? Does the size the data file matter? Please help.
I called the customer support, and left a message with the case#. The support is closed for the weekends.