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ArcGIS Server - Utilities - PrintingTools - • Export Web Map Task

Question asked by ebrown123 on Jan 3, 2018
Latest reply on Jan 10, 2018 by randall_williams-esristaff

We are experiencing an issue where if a ArcGIS server is set to HTTPS only or HTTP and HTTPS only then we cannot "Execute Task" on the Export Web Map Task using a url with https. If we set the url to http is works fine. On a HTTP only ArcGIS server with works fine.

 

The error that we are getting is:

 

Unable to complete operation.
Error executing tool. Export Web Map Task : Layer "layer0": Unable to connect to map server at https://services.arcgisonline.com/ArcGIS/rest/services/World_Street_Map/MapServer. Failed to execute (Export Web Map). Failed to execute (Export Web Map Task).

 

On the ArcGIS server itself we are getting this error in the logs:

 

SEVEREJan 3, 2018, 3:48:11 PM

Error executing tool. Export Web Map Task : Layer "layer0": Unable to connect to map server at https://services.arcgisonline.com/ArcGIS/rest/services/World_Street_Map/MapServer. Failed to execute (Export Web Map). Failed to execute (Export Web Map Task).

Utilities/PrintingTools.GPServer

And this warning:

WARNINGJan 3, 2018, 3:48:11 PMThe certificate authority is invalid or incorrect (WinINet ERROR_INTERNET_INVALID_CA, 12045), URL = https://services.arcgisonline.com/ArcGIS/rest/services/World_Street_Map/MapServer?f=jsonUtilities/PrintingTools.GPServer

 

Ideas on how to resolve this would be great.

 

I have tried many different scenarios including

Getting the proxy server from GitHub, and testing it to make sure that it works.

Changing the cert, updating the cert, importing a new cert.

Adding the cert to all locations on the window's side.

Netstat to check the ports, and the porta are opened.

I can access the url outside of export map, on the ArcGIS server.

In fiddler I get a 304 not modified. I can see that a token was generated, the token life in the header is set to 60 minutes, but on the server the lifespan is 1 year for all generated tokens.

 

I will take any suggestions I can. We also opened a ticket with ESRI and they are also looking into this.

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