AnsweredAssumed Answered

Survey123 connect crashing

Question asked by Stuart.Moore on Jan 4, 2018
Latest reply on Jan 4, 2018 by Philip.Wilson-esristaff

since the latest version of connect (2.5.44) i have been having issues with it crashing, on existing surveys when opening them to update and also when i have updated the xlsx file and are reloading the survey.

 

i have just updated a survey xlsx file and opened connect (after saving and closing the sheet) and when i goto the survey i get prompted to reload as its changed so i click yes and its now saying not responding, it has been running for about 30 minutes now with the same not responding but the task manager is showing its using 10~14% cpu and the memory usage is changing, also before doing it this time i turned on logging from the settings and the log file is currently at 3.6Gb and its still going up!

 

i have tried re-installing it 3 or 4 times with not change, has anyone else had this issue? any ideas on how to fix it

 

thanks

 

Stu

Outcomes