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I'm trying to add a customisable scale of 50,000 to the default scales, then ArcGIS Online basemap disappears only at 50,000, any idea why?

Question asked by urbangraphics on Dec 14, 2017
Latest reply on Dec 14, 2017 by cconnollyesriuk-esridist

I need a scale inbetween the default 72 and 36000 scale. 

Base map disappears only at 50,000.