We are currently running an ArcGIS Enterprise installation consisting of Portal with Data Store and ArcGIS Server (AGS) federated and designated as a hosting server. The portal is using Windows AD authentication. All installs are at 10.5.1 running on Windows 2012 R2. The print service listed in the Utilities configuration is the AGS print service. In web apps that I have made, the print service is accessible and functions normally. However, in web applications made by my co-worker the print service is not accessible. I am an admin and she is a publisher, so my assumption is that it is sharing or permission related.
Reviewing this documentation suggests that the print service from the hosted server should be present in My Content just like other services from that server and can be shared in the same way. However our print service is not present in the My Content of any admin including the initial administrator account.
Am I missing something here or is there an issue with our federation?