Service timeout for cached map service

Discussion created by ksjosh82 on Dec 8, 2017

I keep getting the following error or similar for a cached map service I use as a base map.  This service is used in WebAppBuilder so it is also using ArcGIS Online.  It is also very slow to draw certain areas.  Here is the error:

Unable to process request. No instances for 'Basemaps/AerialImagery.MapServer' were available for 60.002 seconds. Wait timeout exceeded.