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Trying to recover license - Ineligible for license return

Question asked by on Dec 7, 2017



I'm trying to recover a license to a system no longer available.  I have the Authorization number and the provisioning information.  But when I try to recover the license a message is displayed Ineligible for license return.  Any suggestions on how I can recover this license?  Or an explanation on why the license cannot be recovered.

Error Msg