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Assign and Complete Work Orders under same user

Question asked by LA_County_RB on Nov 23, 2017
Latest reply on Dec 4, 2017 by cgillgrass-esristaff

Does Workforce support the ability for a dispatcher to be able to assign and also complete assignments?


I would expect other agencies, would have the same workflow that i am trying replicate with Survey123 and Workforce for Roads Asset Management, whereby particular staff like a Lead Hand (crew supervisor) or patrol staff incur dual roles that perhaps assign or pickup assignments.  For example a lead hand may have to pick up a "Meet with Resident" assignment who may have called in to dispatcher regarding a complaint and then after inspecting create a new assignment based on the findings to replace and improve drainage involving another crew.  Or a road patrol staff, would drive the roads looking for deficiencies, and would be assigning work orders; but may also be tasked to complete other minor tasks when not doing patrols from dispatch.