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Problem with Tile Package Kreator

Question asked by e.seidlmysynergis-esridist Employee on Nov 23, 2017
Latest reply on Nov 23, 2017 by Dan_Patterson

I created a tile package by using the Tile Package Kreator (Version 1.2.20) and by following all the steps described in the feature guide. The export complete Statuses have all been positive, no matter if I uploaded it on ArcGIS online or downloaded it to a local file, and no matter which parameters I defined for the tile package. If I try now to open the tile package in ArcMap I get an empty layer as result. If I try to open it in ArGIS Pro I get the error message “failed to add data”. And if I try to open it in Survey123 I don’t see the tile package either.

Did this happen to anyone before, any ideas which mistake I’m making?

Thanks for your help.

Kind regards, E.