I can no longer access basemaps in ArcGIS Online, either in a new map or an existing map I previously created before the problem started. I get these error messages.
- Basemap is not available. Displaying the default basemap instead.
- Unable to open map. Basemap is not available.... Displaying default basemap instead.
In either case, it will not open my map.
I am also having trouble accessing layers I find through Search for Layer in ArcGIS Online. I get this error message: "Unable to establish a secure connection to the layer. The layer, <layer name>, cannot be added to the map." This is for multiple layers in the search results.
This is ONLY happening for me with Google Chrome on my desktop computer. I can access all content through Internet Edge on my desktop, through Google Chrome and Internet Edge on my laptop, and through Google Chrome on my office computer.
I searched GeoNet and found that users were having similar problems last year and tried what was being suggested. I am still having the same problems. Since I teach classes that depend on my students use of ArcGIS Online and I need to create content for them, this is a MAJOR problem for me.
Though I am an administrator for my department account, I am not (and will not be) an authorized caller for my university and its site license, and so Esri Tech Support cannot help me. Can someone please help me?