AnsweredAssumed Answered

'Connection timed out' issues on Portal 10.5 typical culprits?

Question asked by cbfollettdepaul on Nov 6, 2017
Latest reply on Nov 8, 2017 by cbfollettdepaul

Users are having issues publishing map services to Portal (Federated with ArcGIS Server). In the logs, errors say "[URL mapservice] is not accessible: Error. Connection timed out"

 

(For example,

 

"URL 'https://[domain]/Test/MapServer?f=json&token=[token]' is not accessible: Error. Connection timed out (Connection timed out)."

Meanwhile, on the ArcGIS Server, I see the following error,

 

"Unable to get service usage timeout for [mapservice]. Defaulting to server directory timeout. GP Service [mapservice] not found"

 

Not sure if it's related, but it's filling my logs.


Obviously on the client side users are having their requests to publish take so long that the connection is dropping, but is that typically a server performance issue or a networking/firewall issue? Or if it's unclear from what I've presented, what's the best way to proceed with diagnostics for this?

 

(Environment:ArcGIS Enterprise (Linux)  Portal with federated ArcGIS Server, using Apache)

Outcomes