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ArcMap starts splash screen and goes to Loading Document then fails

Question asked by RC123 on Oct 25, 2017
Latest reply on Oct 25, 2017 by RC123

I am running Windows 7 and ArcGIS 10.4.1    ArcMap was working fine but now when I try to start ArcMap the splash screen pops up and goes to Loading Document then disappears.  I found some info relating this to the version of Python but I don't know how to tell which version of Python I am using with ArcMap.

Any ideas to solve or at least troubleshoot the problem?