"Scene service is missing root node" Error

[ChristopherEby1]

I uploaded a CSV to AGOL and created a hosted Feature Layer (portal id 2d7dc54a7bf947d1bd3665786aca4d79 ) out of it:

https://services8.arcgis.com/D7sDlYShv5WlgIyb/ArcGIS/rest/services/Pennsylvania_Historical_Markers/F...

Then I click Publish > Scene Layer to create a hosted scene layer (portal id 98a0e0fede3543268757c6b7e89c5205):

https://services8.arcgis.com/D7sDlYShv5WlgIyb/ArcGIS/rest/services/Pennsylvania_Historical_Markers/S... 

However, when I click Open in Scene Viewer I get the error:

Pennsylvania Historical Markers - Pennsylvania Historical Markers cannot be added 

Scene service is missing root node.

What am I doing wrong? I tried rebuilding the cache but it didn't work.

[RussRoberts]

Thanks for posting, we are looking into this, I can reproduce this issue with the same hosted service cluster.

[ChristopherEby1]

I got this figured out. The projection on the Feature Server created from the CSV by AGOL is WKID 102100. Apparently this is not compatible with the Scene Layer publish option. Since I can't select the project I would like to use for the Feature Layer in AGOL, I had to have the layer published to AGOL from ArcMap in order to have it use a compatible projection (WKID 4326). Once the projection was correct we were able to publish a Scene Layer that would load in the Scene Viewer.

It's really frustrating that the option to publish a Scene Layer is available but doesn't work or tell you how to fix your projections when you get the error.

[RussRoberts · Accepted solution]

We did fix the publishing issue this morning with cooking scene layers with that hive so the original data could work now.

When you publish from a projected coordinate system you can select WGS84(4326) or the Projected coordinate system, in this case Web Merc(102100) on the publish dialog for the scene layer, depending on screen size/zoom you might have to scroll down a little on that dialog.

In the case where the data is in GCS 4326 you cannot select a local option at this time.

[ChristopherEby1]

Thanks a lot! I tried it again and it's working.

[EdTriplett]

I am having a similar issue today. I have successfully uploaded a multipatch with textures in the past, but today the same layer with additional features, or even partitioned, smaller sets of features from this layer are not loading into an arc online scene. I am not getting any errors except "Scene service is missing root node" when I try to open it online.

Here is a link with just two features in it that gives me the error: 

https://services1.arcgis.com/XBhYkoXKJCRHbe7M/arcgis/rest/services/Castro_Marim_billboards/SceneServ... 

And this is the same multipatch that successfully uploaded a week ago:

https://services1.arcgis.com/XBhYkoXKJCRHbe7M/arcgis/rest/services/Fortress_Panorama_Billboards/Scen... 

[RussRoberts]

Thanks for reporting. Looking into it.

[RussRoberts]

Try republishing now.

[EdTriplett]

Unfortunately, I am getting the same error. Here is the newest uploaded layer:

https://services1.arcgis.com/XBhYkoXKJCRHbe7M/arcgis/rest/services/Billboards_April_4/SceneServer 

Screenshot:

[RussRoberts]

Can you share a link to the SD or zippled gdb?