Arc Pr0 2.0 Crashing on Surface Pro

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9
10-24-2017 02:32 PM
KateO_Loan1
New Contributor II

Arc Pro is regularly crashing on my machine - sometimes at random intervals but more when i am editing data.

i'm running it on a Surface Pro...

Has anyone had this experience or can suggest any fixes?

Thanks

Kate

#arcpro2.0 ##crash

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9 Replies
shan_sarkar
Occasional Contributor III
DanPatterson_Retired
MVP Emeritus

The minimum surface pro meets the requirements.  I run Pro and Map on a surface Book with no issues and have never experience these issues.  It could be anything from conflicts with other software to something you are doing in your workflow.  You have identified editing as a culprit, so perhaps it is the data or its type and where it is being stored that is a problem.  You will need to keep record of the exact message, if any, and exactly what you were doing. when a crash happens.

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KateO_Loan1
New Contributor II

I uninstalled and reinstalled ArcPro 2.0 and downloaded the latest patch

Using the create feature tool I added a polygon to my feature class

IN the editing menu I clicked save to save the edits and the program crashed giving me this error message

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DanPatterson_Retired
MVP Emeritus

error message image or text is missing

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KateO_Loan1
New Contributor II

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FrancescaGonzalez
New Contributor III

As a very interesting test switch to OPENGL since the one you use is DIRECTX by default, you can do this in ArcGIS PRO> Project> Options> Display

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KateO_Loan1
New Contributor II

Hi Francesca  - thanks for your reply- I tired this but no luck -still crashing every time I edit

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DanPatterson_Retired
MVP Emeritus

That is a conflict crash for sure... tech support material

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FrancescaGonzalez
New Contributor III

test with a clean uninstall
but first check the capabilities of your PC

Can You Run It? 

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