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JPEG 2000 format is not visible on SOME extents at SOME scales in ArcMap

Question asked by mik1971 on Oct 8, 2017
Latest reply on Oct 8, 2017 by mik1971

We have an issue with one of rasters of *.jp2 format

It is not visible on some extents at some scales.

 

 

How to reproduce:

- In ArcMap 10.3.1(10.5.1), add the raster file

- Zoom to some extent

- At zoom of level 17-20, pan around until the raster disappears

 

The extent does not appear in ArcMap and does not appear on image cache for a map service.

 

Please help.

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