kcleeesrisingapore-com-sg-esridist

ArcGIS Portal Issue

Discussion created by kcleeesrisingapore-com-sg-esridist Employee on Oct 3, 2017
Latest reply on Aug 10, 2020 by JQuinn-esristaff

Hi all,

 

Need some insights on the following issue.

 

<Msg time="2017-09-29T10:46:45,92" type="SEVERE" code="218010" source="Portal Admin" process="3832" thread="1" methodName="" machine="XXX.XXX.COM" user="" elapsed="">The portal has been initialized and configured but is not accessible. The internal portal database does not appear to be running or accepting connections. Restart the portal machine or machines and if the problem persists, contact Esri technical support (U.S.) or your distributor (customers outside the U.S.).</Msg>
<Msg time="2017-09-29T10:46:45,94" type="WARNING" code="218012" source="Portal Admin" process="3832" thread="1" methodName="" machine="XXX.XXX.COM" user="" elapsed="">Error at check and update urls. The portal is currently unavailable. Please contact your portal administrator.</Msg>
<Msg time="2017-09-29T10:46:45,396" type="WARNING" code="217014" source="Portal" process="3832" thread="1" methodName="" machine="XXX.XXX.COM" user="" elapsed="">Error at URL updater. C:\Program Files\ArcGIS\Portal\apps\GeoList\index.html</Msg>
<Msg time="2017-09-29T10:46:50,192" type="WARNING" code="218014" source="Portal" process="3832" thread="1" methodName="" machine="XXX.XXX.COM" user="" elapsed="">Starting Index Service.</Msg>

 

 

Subsequently after restart.

 

<Msg time="2017-09-29T10:49:41,498" type="SEVERE" code="217003" source="Portal" process="4048" thread="1" methodName="" machine="XXX.XXX.COM" user="" elapsed="">Error before starting configuration observer. null</Msg>
<Msg time="2017-09-29T10:49:41,498" type="SEVERE" code="217075" source="Portal" process="4048" thread="1" methodName="" machine="XXX.XXX.COM" user="" elapsed="">Failed to start the portal. The observer's beforeStart() function returned a failure.</Msg>

 

 

I am on ArcGIS Enterprise 10.5.1, windows 7. Have tried repairing Portal as well, but still faced with same issue. Also, I tried to perform a netstat but couldn't see 7443, 6443 is present.

 

Thanks.

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