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Esri Incident maps Import and Publish Incident tool cannot access locator.

Question asked by clayton273 on Sep 20, 2017

I am working with the ArcGIS Solutions Incident Mapping and have come across an issue I cannot figure out.  After setting up my configuration file and running the Import and Publish Incidents tool I get "ERROR 000010: Geocode addresses failed. Failed to execute (GeocodeAddresses). I have tried moving the locator to a shared folder, using a geocoding service, using ESRI World Geocoding Service, all end up with the same error code.  Has anyone been able to get this tool to function?  I am using ArcGIS 10.4.1 with python 2.7.  Below is the text and error code from running the tool.

Executing: ImportIncidents \\srvr-gis01\CrimeMapping\PublicSafetyIncidentMapsLG\MapsandGeodatabase\scripts\CallsForService.cfg
Start Time: Wed Sep 20 15:31:10 2017
Running script ImportIncidents...
-- 18072 records found in spreadsheet \\srvr-gis01\e$\Database\CrimeMapping\PdCrimeMap.CSV.

15:31:12 Updating older reports and filtering out duplicate records...

-- 16528 features updated in \\srvr-gis01\e$\Database\CrimeMapping\Shapefiles\CallService.shp.

-- 1544 records will not be processed further. They may contain null values in required fields, they may be duplicates of other records in the spreadsheet, or they may be older than records that already exist in \\srvr-gis01\e$\Database\CrimeMapping\Shapefiles\CallService.shp.

15:31:26 Creating features...

15:31:26 Geocoding incidents...

2017-09-20 15:31:28 GP ERROR:

ERROR 000010: Geocode addresses failed.
Failed to execute (GeocodeAddresses).

Completed script ImportIncidents...
Failed to execute (ImportIncidents).
Failed at Wed Sep 20 15:31:28 2017 (Elapsed Time: 18.25 seconds)