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Arc Collector - Sync Replica Internal Error

Question asked by stacy.boyles_myti on Sep 20, 2017
Latest reply on Sep 20, 2017 by MMathias-esristaff

Hello!

 

I have downloaded maps on arc collector for offline use but whenever I try to sync, it gives me the message "Unable to synchronize replica. Sync Replica Internal Error". To note, many users have been using the same map from different devices.

 

To experiment, I created a new map with the same feature layer as the map mentioned above, downloaded it to a device, created a point, and had no issues with syncing.

 

Long story short, I am assuming that my issue is that I have several users adding data to the same map. Everyone downloaded the map to their device since we are using this for emergency response after a hurricane and were not sure if we would have cell service after the storm. Does anyone know of a solution to this problem?

 

If necessary, I can transcribe the data from each device individually, but that is not ideal.

 

Any suggestions would be greatly appreciated!

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