Anyone else having issues with Geonet's "Remember me" while logging in? I check it everytime I log in and yet, for the last week or so, I'm forced to log in again when I return to Geonet. In the past, I would be auto logged-in for quite awhile before I ever received a login prompt again.
Maybe this is associated with whatever site changes that added our profile photos in the upper right corner.
Yes, it has happened since the formatting changes to Geonet (as you mentioned..the extra user info up top). I hadn't reported it yet since I gave only been on my iPad since it started happening, and was waiting to see if any others reported...so thank you.
I wish I could paddle in the same boat... but I have had no issues... maybe it knows better
Thanks for sharing and sorry for the confusion, everyone. Can you provide screen shots of what you're seeing or not seeing so we have a better idea of the issue? This will help to trouble shoot. Thanks!
The avatar in the top right... did change... I am never logged out now... is that an AGOL thing? an ArcGIS PRO thing (ie remaining connected to your org etc) Perhaps that is the difference
Well, now I am not longer having problems, haha! I'll try to grab a screenshot the next time I see something.
Happened to me again this morning.
This is the bookmark I use to get to Geonet: link
Since this problem started, this is the end result the first time I visit every day:
I click the login link which leads me to...
I always check the "keep me signed in" checkbox but it doesn't matter. After it signs me in, it brings me back to the first screenshot, but now I'm logged in and my profile photo is in the upper right top.
I had the same in the morning again, but after logging in and closing Safari it did remember thus time. I will check again later and tomorrow morning to see if it is a timing issue. (E.g. Maybe every 4 hours or once a day?). Annoying anyway.
I had to as well, this morning.
Still chugging along... how about country of login?... Canada is still going strong
still good with me... Browsers were mentioned... I use Edge in Windows 10 if that makes a difference
In the USA, using Chrome, and it makes me log in each time.
Maybe I should move to Canada?
I smell a rat... did someone manually log me out Today is the first day (5:17 Eastern) that I had to log in since this whole thread began. Hope I was a test guinea pig.
Hi Dan,
..wonder if our "keep me signed in" timed out faster than yours (oooohh Canada, just catching up ) ? Mine use to time out about once a month (2 weeks?), but signing in would let me stay again. Maybe it was a fluke for you and you are still a special guinea pig?? Let's hope....and hope they figure it out.
thankfully auto-remember passwords saves the day... so we seem to have ruled out browsers and country... age, got ruled out this morning, unless they toggled off the 'respect your elders' filter
This is beginning to remind me how Jive moved me to Carleton England and they couldn't figure it out.
ah yes, not so long ago either. Hope you got to use all those virtual frequent flier miles. Safer way to fly.
This morning it logged me in- haha, just kidding, of course I had to log in once again.
USA, Chrome browser.
Ditto...even though my browser with me logged in (last night) was still open. It also didn't auto sso for the second level log in.
Geonets login has always given me issues... i have auto fill so it nots a big deal but its def a known issue.
So, the "reset" for me happened at 4:30 pm Alaska time (5:30 Pacific). I was in Geonet, logged in, hit a link to another thread and the Sign in icon was in the upper-right. I went to another tab that still showed my username as logged in, hit the refresh just to see, and it also changed to the Sign In icon.
Strange that at this point (after a refresh) on my inbox page, the Sign in was in the upper right, but the secondary login seemed to still remember me (my avatar/logo still showed) and it showed that my inbox was clear (which it was). So, some strange reset timing happening. (in the morning, typically both need to be logged into).
edit...meant to add the pic
I haven't quite experienced what you just described (and I typically have one browser window on Geonet all day). Maybe because I go home before 5:30pm!
Geonet & this Jive platform have been a hot mess since day one and I really wish ESRI would put it out of its misery.
(yes- I had to log in again this morning)
Same thing happened tonight (4:30 ish?) as last.
Funny thing though, during the day I rebooted and it DID remember me. So I think the 5:30 pacific time is the key. There must be some reset going on. I remember this was happening way back when GeoNet was just getting launched, but it was remembering for a year or more...until a few weeks ago.
EDIT: btw, although the top level shows sign in, the email is still logged in and I was able to respond (and edit) email. However, by morning both will need to be logged in....two different timeout/reset times??
I can second this observation. I had to reboot during the day and the site would re-log me back in. It's just every morning I have to log in. Including today.
Thanks for the feedback, everyone. I have forwarded this thread to our web and accounts team to see what the issues are so we can troubleshoot. Sorry for the confusion and thanks for your patience. We'll continue to keep you updated.
Christopher - any news on the status of this issue?
Thank you for working on this for the community.
Any update regarding this? As to what changed and if this will be fixed?
This has become a bit irritating now. The other day, it logged out suddenly, without me closing the browser or doing anything rather. This never happened previously.
Does it know to keep you logged in based on a cookie in your browser? If so, maybe your cookies are getting cleared. Changing browsers would cause it to not remember you too.
I would say that is not the case, unless the browser clears the level 1 cookies at 5:30 pacific, and the level 2 around midnight/1am (guessing). The browser it still open, and the level 1 reset sometimes happens when I'm editing a message. I don't think the browser itself would do that, and I can't see our IT folks pushing that...or at least not two separate times.
What is also related, and a bit frustrating, it the Login page that now comes up does not like my password anymore, so I'm having to type it in each time (on my PC...ipad it remembers my password ok). I thought I cleared if from my browsers "remember password" list, hoping it would prompt me again to save or replace, but it never does. (Firefox).
Hey Michael, good to hear from you. Were you at the UC this year? If so, sorry I missed you!
I suppose that this is, indeed, managed by cookies but I can tell you that I have not changed any of my browser settings. Also, our organizations default browser is still IE but I use Chrome as my primary environment for JS development so I should be "immune" from any forced changes/updates by my IT department.
For the record, I am checking the remember me checkbox on the Geonet site instead of any remember password prompt coming from Chrome itself.
I am seeing the same behavior. I have to sign-in every morning, which is new in the last couple of weeks.
Have to say that having to constantly log in diminishes the convenience, usefulness and effectiveness of the GeoNet site.
It does seem that way. But, I am hoping that Jive (or Esri) are still working on a solution for this!
Thanks for the feedback on this thread. We’ve reviewed this issue and have determined it is due to a recent update in the Esri platform log-in process. To follow industry best practices and further improve user security across all Esri platforms, we recently changed the log-in “remember me” limit on GeoNet from 14 days to 8 hours. If you have any further questions, let us know.
Meaning what, exactly? That we now have to log in each day? How on earth do you think that's beneficial for users? Aside from fitting into ESRI's modus operandi of "more clicks to do what you used to do in fewer clicks", I can't see why I would WANT this.
You haven't had to deal with spammers and other forum flotsam.
Michelle, I, and others have to as Moderators.
Not everyone is going to be satisfied and you are one.
It is time to move on from this issue until such time as security issues on the web vanish, or an alternate solution to them is found.
The wait might be long.
You will have to be patient.
Your voice has been heard
Thanks
The change to 8 hours is too short! I am at my desk with GeoNet open >8 hours a day and so now I am logging in twice per day. Activity in GeoNet appears to not matter, since I browsed around in GeoNet often today and still got logged out later in the day. Does Facebook and Twitter log users out after 8 hours for security reasons? This Geo-social platform is getting more onerous to use and becoming antisocial. Dealing with spammers and forum flotsam is a behind-the-scenes issue not related to normal end-users interaction. Please make the "Remember Me" limit greater than 8 hours - how about 12 hours?
I second Joe's request of at least 12 hours......24 would even be better. Many of us work more than a 8 hour shift. I can somewhat understand the security need to log in once a day if that is our only option (but than take off the "stay logged on" options), but I agree, having to log on multiple times a day on the same computer is not user friendly.
I personally find it a good idea to keep it at 8... because it reminds me that I haven't moved in that time and I should go for a walk .
I laud the proactive approach to a healthy lifestyle that the new limits promote.!
(grief... with password remembering, 2 clicks and you are back in)
It all depends on how you work. I have multiple machines, and very often have multiple browser windows (same flavor and different) and have to log in each time. For some reason Firefox will not forget my old, or prompt me to update anymore, so that is annoying. Opening ArcGIS Online often conflicts with geonet, etc. And with debugging (and a case I have open right now), I'm having to switch my default browser often, which is messing up my opening of geonet emails so I'm having to manually copy the URL link and past it into the browser where I'm logged into geonet and not AGOL. We purposely keep our geonet and AGOL account separate, for many reasons I will not get into right now.
So yes, for some 8 hours is adequate, and although 12 won't necessarily help with the work flow I have going right now, it at least would probably help some. Again, 24/once-a-day would be much more enjoyable.
Thanks everyone for the feedback, I will be taking it back to our IT/Security teams for review.
Michelle:
It has been nearly a month since your last message. Any word from the IT/Security team on bumping up the login timeout from 8 hours to 24 hours?
Hi Joe, Thank you for following up. I haven't heard back from the IT team who manages this process yet. I sent them a reminder this week, so I am hoping to hear something soon.
Another +1 for me for longer "remember me" time period, though my preference would be for 1 week.
(I'd actually even be ok with a once a day login if it wasn't so slow and didn't involve redirects to different sites. 6 different pages for a single login operation:
)
My standard working hours are 9hrs/day. During time-intensive projects I may be working as long at 12hrs. It is during those time intensive 12hr days that I am using geonet the most since that is when I am trouble-shooting problems, researching more efficient solutions, etc. It does not help to have to login at the start of the day and then login again later. I have been purposely using one browser for my web development and one for geonet for the specific purpose of not being logged out everytime I clear my cache for more testing.
I understand there is a problem regarding security that has instigated this change but I would really appreciate switching from 8hrs to 12 hours.
I'm still having fun with two-a-day logins!
HI Joe, I am sorry about this, I know it is frustrating. This policy doesn't only impact GeoNet and Esri.com, it is all Esri tools internally as well. I feel your pain, since I work from home most of the time and have to VPN into my network - I too have to sign in at least 2xs a day for any/all my applications. I am still trying to track down the right team to address this with to see if we can have the timeout bumped up to 12 or 24 hours. As soon as I have more info I will let you know.
Michelle Mathias when will this be pushed to a one or two week log-in session? If it's anything less than a week ESRI just needs to remove the checkbox altogether because as-is (8 hours, 12 hours, 24 hours), the "Keep me signed in" checkbox is useless.
Hi Zachary, we were not able to make a change to this time window. I think keeping the check box is still valuable for those that might close their browser with-in the 8 hr window, and then want to come back to the community, it will still provide value during that time period.
It would reduce confusion if the text said "Keep me signed in for 8 hours".
agree, I will see if that is an option. thanks.
Unfortunately it seems like there is no tangible difference between checking the box and not checking the box. I get the same experience either way.
Regarding "security" on here... I'll just say that I can login in using proper case, all lower, and all caps so perhaps staying logged in longer than 8 hours isn't your highest priority issue.
Is it just me...or does this seem to be working better today? I don't think I had to login a second time....whoo hoo. hope it wasn't just a fluke. (and maybe it has been more than just today, and I just noticed)
Eight (8) hour limit still in effect for me.
In a related note, any idea why my password manager (LastPass) isn't able to fill in the login fields?
Might be the browser. I can no longer get my FireFox to remember my geonet password (FF Quantum 57.0), but Chrome will. On the Ipad, Safari is ok.
Nope, sorry. I don't use a password manager.
Yeah, same thing happening to me as well. But I feel like I've always had some sort of issue with the login prompts. Today was more work than normal though.