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Survey 123 data download

Question asked by OpusUK on Aug 24, 2017
Latest reply on Sep 13, 2017 by OpusUK

Not sure if there is anyone that has experienced this before but we have a survey that's had 145 records recorded however when we come to download the data the collaboration/analysis and data tabs are all greyed out and we are unable to download the survey data. (see attachment).

 

It's been shared in the same way that other surveys on our account have been and we can access and download them with no problem? I'm guessing its a sharing issue somehow? Has anyone experienced anything similar?

 

Appreciate anything that will potentially help us out,

Thanks

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