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Getting Logged Out of Collector Repeatedly

Question asked by Ahjung.Kim_stantec on Jul 20, 2017
Latest reply on Jul 20, 2017 by Ahjung.Kim_stantec

This started happening a couple of weeks ago.  I keep getting logged out of Collector repeatedly.  Having to log on to Collector each time is annoying but did not cause a huge issue for me since I am setting up the map from a WiFi-enabled office.  However, we had an offline field data collection project, and this issue cost us a lot because the field staff was logged out of Collector automatically while they are out in the field with no internet connection.  

 

I would like to know if this is a bug and what is the workaround to avoid the automatic log-out. 

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